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Phone, email, Instagram or Facebook — or use the form. We're a small family business in the North-West and usually reply the same day.
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Prototype: no message was actually sent. On the live site this goes to the studio inbox and WhatsApp.
Privacy
We keep only what we need to make and send your order: your name, email, phone number, delivery address (for posted orders) and what you ordered. We use them to make your order, email or text you about it, and answer your messages — nothing else, and we never sell or share them for marketing.
Photos you upload for an order are kept for 30 days after the order is finished, then deleted. Pictures you save to “My images” stay on your account until you delete them.
Card payments are handled by our payment provider — we never see or store your card details. Your basket is kept in your own browser, and a small cookie remembers your orders and your sign-in.
Want to see or delete what we hold about you? Use the data request form, or email or message us using the details above and we’ll sort it.
Terms
Everything is made by hand to order from the photos and words you give us, so please check spellings, names and dates before you order — we make exactly what you send.
By uploading a photo you confirm you have the right to use it. We may say no to pictures we can’t print well or aren’t allowed to print, and we’ll tell you why.
If something arrives damaged or isn’t what you ordered, contact us and we’ll put it right. Collection orders are ready at the market you chose; if you can’t make it, get in touch and we’ll arrange another way.
Gift cards can be spent in the shop or at the stall, and any balance stays on the card. They can’t be swapped for cash.
Personalised items are made just for you, so they can’t be returned unless they’re faulty — your other rights, delivery times and how to complain are in the full terms.