Questions & answers

Everything is made to order, so please allow a little time. We aim to dispatch within 3–5 working days of your order (or once your proof is agreed, if there is one). Evri or Royal Mail (as appropriate) usually delivers 1–3 working days after that.

Postage is charged per order, and the price is shown in your basket and at checkout. Several items going to the same address are packed in one parcel. If you send gifts to more than one address, there is a postage charge for each address. Collecting at a market is free.

For postal orders, our last order day for Christmas is Wednesday 16 December (Evri or Royal Mail as appropriate). Postal times can take longer than expected, especially in December. To make sure your order arrives in time for Christmas, please order earlier. The date is also in the banner at the top of the site and in your basket.

Please contact us. We may be able to speed things up for an additional postage charge.

If your order has not arrived within 30 days of ordering, you can cancel it for a full refund.

Personalised and made-to-order items (anything with your photo, names, words or design) are made just for you, so they cannot be returned or cancelled if you change your mind once we have started making them. They can be returned if they are faulty, damaged or not what you ordered. If you need to change or cancel, contact us straight away: if we have not started it, we will.

Ready-made items that have not been personalised (for example coasters or boards from our designs with no name added) can be cancelled within 14 days of receiving them. Email us, send the item back unused, and we will refund you. You pay the return postage unless the item is faulty. The full details are in our Terms.

We are sorry! Please contact us with your order number and a photo of the problem, and we will arrange a replacement or refund. See our Terms for the time limits. This does not affect your statutory rights.

For bespoke requests we send a mock-up for you to approve before we make anything. For other orders, tell us in the order notes (or email us) if you would like a proof before we start. Our 3–5 working day dispatch starts once your proof is agreed.

Please allow up to 24 hours for a response.

Contact us straight away. If we have not started making your item, we will make the change. Please check names, dates and spellings before you order: we make exactly what you send.

Please check your photo cropping, image quality and layout before you finish your order. A blurry or dark picture will print blurry or dark, and that is not a fault. We may say no to pictures we cannot print well, and we will tell you why.

Yes. Bespoke photo editing is £3 per image, and we send a proof first. If you order four items with your own photos, you only pay for two edits. If we have edited that photo for you before, there is no editing charge.

You need to own the picture or have permission to print it. We cannot print things like company logos, celebrity likenesses or professional photographs without a release.

Photos you upload for an order are kept for 30 days after the order is finished, then deleted. Our Privacy Policy has the details.

Collecting at a market is free. You pay online when you order (so there is nothing to pay on the day), then choose a market and a date at checkout. We will have your order ready at the stall. Please choose a market at least 5 working days away so we have time to make it, and give us a mobile number so we can text you when it is ready. See where to find us for dates.

Get in touch and we will arrange another date, or post it to you (postage applies).

If we cannot be there (bad weather, illness or anything else we cannot help), we will contact you to offer another date or place to pick it up for free. Or you can choose to have it posted instead, at the postage price shown at checkout. Markets can be affected by the weather, so please check our Facebook or Instagram for news on the day.

We can add a name, a date, a few words or a photo of your pet to mugs, glass coasters, cushions, tote bags, glass chopping boards and rosary beads.

Use Make your own to design it online, or send us your idea through our personalisation form and we will reply with a mock-up to approve.

Everything is made by hand and printed to order, so each one is unique. Glass, wood, china and fabric all take a print a little differently, and colours can vary between screens.

Our gift cards are electronic. We email a code and a QR code on the day you choose. The person can spend it online, or show the QR code at our stall and we will scan it.

Nowhere Else Creations gift cards can be spent online or at our stall, and any balance stays on the card. They cannot be used with our sister company OddJoy, exchanged for cash or used to buy another gift card.

Online orders are paid for when you place them: pay by card, Apple Pay, Google Pay or PayPal on one secure checkout page. This includes orders you collect at a market. At our stall you can pay by card or cash.

Yes. Card payments are taken by our payment provider, so we never see or keep your full card details. You will get an email confirming your order.